Job Description
Join our award-winning IT support team and become the hero behind seamless digital experiences! We're seeking a passionate Remote Help Desk Support Specialist to deliver exceptional technical assistance to our Columbus-based clients. Enjoy 100% remote work while making tangible impact in a fast-paced, collaborative environment. Our culture thrives on innovation, growth, and work-life balance—apply today to transform your career!
Responsibilities
- Resolve hardware/software issues via phone, email, and remote access for 150+ enterprise clients
- Document tickets using ServiceNow with 95%+ accuracy and SLA compliance
- Deploy and configure Windows/macOS systems with zero-touch provisioning
- Collaborate with Tier 2 engineers on complex network/infrastructure challenges
- Develop SOPs and knowledge base articles for recurring issues
- Conduct quarterly system health checks for 20+ key accounts
- Support 24/7 on-call rotation (1 week/month) with $500 stipend
Qualifications
- 3+ years in IT help desk with 50%+ remote experience
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Active Directory, SCCM, and Intune MDM
- Proficient with Jira/ServiceNow ticketing systems
- Strong diagnostic skills for VPN/RD/web app connectivity
- Experience with Microsoft 365 migration projects
- Ability to manage 15+ concurrent tickets daily
- Excellent written communication with non-technical stakeholders