Job Description
Join our dynamic IT team in sunny St. Petersburg, FL! We're seeking a Help Desk Support Specialist to provide exceptional technical assistance to our growing client base. Enjoy fully equipped workstations with latest hardware/software provided—no need to bring your own gear. Work in a modern office environment with competitive benefits and career advancement opportunities. Apply today and become part of our award-winning support team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to 150+ employees
- Manage ticketing system (Jira) with SLA adherence
- Deploy and configure new equipment including laptops, monitors, and peripherals
- Document technical procedures and knowledge base articles
- Collaborate with network/security teams on complex incidents
Qualifications
- 2+ years in technical support role with help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPN solutions
- Strong troubleshooting skills for PC/Mac hardware issues
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow/Jira preferred)