Job Description
Join TechSolutions Inc.'s dynamic IT team as a Remote Help Desk Support Specialist in Seattle! We're seeking a tech-savvy professional to deliver exceptional remote support to our clients across the Pacific Northwest. Enjoy flexible remote work while making a tangible impact in a fast-paced environment. Why join us? Competitive compensation, comprehensive benefits, and career growth opportunities in a company that values innovation and work-life balance. What we offer:
- Full remote work flexibility
- Health/dental/vision insurance
- 401(k) with company match
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Manage service tickets using JIRA and Zendesk platforms
- Provide Tier 1-2 support for Windows/macOS environments
- Document troubleshooting steps and knowledge base articles
- Collaborate with Tier 3 engineers for complex escalations
- Monitor system health and proactively address potential issues
- Train end-users on best security practices
Qualifications
- 2+ years of remote help desk or IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11, macOS, and Office 365
- Strong analytical skills with diagnostic methodologies
- Excellent written and verbal communication
- Experience with remote access tools (TeamViewer, AnyDesk)
- Ability to work independently in a virtual environment