Job Description
Join our dynamic team as a Remote Help Desk Support Specialist in Henderson, NV! We're seeking a tech-savvy professional to deliver exceptional customer service and technical troubleshooting to our clients. Enjoy the flexibility of remote work while making a tangible impact in a growing tech hub. Our collaborative culture offers career growth opportunities and competitive benefits.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document cases in ITSM systems (ServiceNow/Jira) with detailed resolution steps
- Collaborate with senior engineers on complex escalations
- Conduct user training on cybersecurity best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of IT help desk experience with remote support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong diagnostic skills for network and hardware issues
- Exceptional communication and customer service abilities
- Experience with ticketing systems and remote access tools
- Ability to work independently in a remote environment