Job Description
Join TechSolutions Inc., a leading IT services provider, as a Remote Help Desk Support Specialist in Chicago! We're seeking a tech-savvy professional to deliver exceptional customer support to our diverse client base. Enjoy 100% remote work flexibility while making a tangible impact in a collaborative, growth-oriented environment. Our comprehensive benefits package includes health insurance, 401k matching, and professional development stipends.
Why TechSolutions?
• Industry-leading remote work culture
• Cutting-edge technology stack
• Career advancement opportunities
• Inclusive team environment
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Manage ticketing systems with SLA compliance
- Document technical solutions in knowledge base
- Provide onboarding support for new employees
- Collaborate with senior engineers on complex escalations
- Monitor system performance and report anomalies
- Train users on IT security best practices
Qualifications
- 2+ years of IT support experience
- Proficiency in Windows/macOS/Linux environments
- Strong troubleshooting skills for network connectivity issues
- Experience with ServiceNow or similar ticketing systems
- CompTIA A+/Network+ certification preferred
- Excellent written and verbal communication
- Ability to work independently in remote settings
- Basic knowledge of cloud services (AWS/Azure)