Job Description
Join our award-winning IT support team as a Remote Help Desk Support Specialist in Milwaukee! We're seeking tech-savvy professionals to deliver exceptional customer service while working from home. Enjoy flexible hours, competitive benefits, and opportunities for career growth in a collaborative environment. Apply today to become part of our innovative tech family!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network, security, and system performance problems
- Document tickets using ITSM tools (ServiceNow/Jira) with detailed resolution steps
- Train users on new technologies and best practices
- Collaborate with Tier 2/3 teams for complex escalations
- Monitor service health metrics and proactively address potential issues
Qualifications
- 2+ years of IT help desk or customer support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency with Windows/macOS, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written/verbal communication with customer-first mindset
- Experience with remote support tools (TeamViewer/AnyConnect)
- Ability to work independently with minimal supervision