Job Description
Join Innovatech Solutions as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about IT infrastructure, troubleshooting, and customer service. This comprehensive 6-month training program combines hands-on experience with mentorship from senior engineers, equipping you with skills in network administration, system security, and end-user support. Our collaborative Wichita team fosters growth through real-world projects and continuous learning opportunities. Enjoy competitive benefits, professional development stipends, and a clear path to becoming a fully-fledged IT Support Specialist.
Responsibilities
- Assist in diagnosing and resolving hardware/software issues across 200+ workstations
- Support Windows 10/11 environments and Active Directory management
- Perform network troubleshooting using tools like Wireshark and Ping
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for equipment procurement and maintenance
- Participate in cybersecurity awareness initiatives and patch management
- Provide tier-1 support for internal employees via ticketing systems
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs and work with computer hardware components
- Valid driver's license for occasional site visits
- Proficiency in Microsoft Office and remote desktop tools
- Passion for technology and eagerness to learn new systems