Job Description
Join our innovative team at TechFlow Solutions as a Remote-Friendly Help Desk Support Specialist in sunny St. Petersburg, Florida! We're seeking tech-savvy professionals to deliver exceptional customer support while embracing flexible remote work options. Enjoy our vibrant culture, competitive benefits, and the opportunity to make a real impact in a growing tech hub. 100% remote-friendly with optional office access in downtown St. Petersburg.
Our ideal candidate thrives in fast-paced environments and possesses a passion for problem-solving. You'll be the first point of contact for resolving technical issues across diverse platforms while maintaining our high standards of customer satisfaction. This hybrid role combines remote flexibility with occasional in-person collaboration at our modern waterfront office.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for employees and external clients
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and cloud applications
- Document all interactions, solutions, and escalations in our ticketing system (ServiceNow)
- Collaborate with senior engineers to resolve complex technical escalations
- Deploy and configure new devices following standardized procedures
- Conduct remote system health checks and preventative maintenance
- Develop and maintain technical documentation and knowledge base articles
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ certification (or equivalent industry certification)
- Proficiency in Windows/macOS, Active Directory, and Microsoft 365
- Strong diagnostic skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Exceptional written and verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, or similar)
- Ability to work independently and manage multiple priorities
- Must reside in St. Petersburg, FL metro area for occasional on-site requirements