Job Description
Join TechFlow Solutions Inc. as a Remote Help Desk Support Specialist and become the frontline hero for our clients' technical challenges. We're a cutting-edge IT services provider committed to delivering exceptional customer experiences. This 100% remote role offers the flexibility to work from anywhere while making a tangible impact in Stockton's growing tech ecosystem. Enjoy competitive benefits, professional growth opportunities, and a culture that values innovation and collaboration.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments via phone, chat, and remote access
- Provide Tier 1/2 support for network connectivity, email systems, and cloud applications
- Document all interactions using ServiceNow ticketing system with detailed resolution notes
- Escalate complex issues to senior engineers with clear technical documentation
- Conduct user training on security protocols and best practices
- Collaborate with cross-functional teams to improve service delivery metrics
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification (required)
- Proficiency in Active Directory, Office 365, and remote support tools
- Exceptional troubleshooting skills for network connectivity issues
- Strong written communication skills for technical documentation
- Ability to work independently in a remote environment
- Experience with ITIL or ITSM methodologies preferred