Job Description
Join Nevada Tech Solutions, a leading IT services provider in the Reno-Tahoe area, as our next Remote Help Desk Support Specialist! We're seeking a tech-savvy problem-solver to deliver exceptional remote support to our diverse client base. Enjoy the flexibility of 100% remote work while making a tangible impact on business operations across Northern Nevada. This role offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technologies in a collaborative, inclusive environment.
Our ideal candidate thrives in dynamic settings, possesses exceptional communication skills, and is passionate about delivering outstanding customer experiences. If you're ready to elevate your career while supporting the backbone of modern businesses, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop tools for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems with efficiency
- Create and maintain detailed documentation of incidents, resolutions, and asset inventories
- Collaborate with senior engineers to escalate complex issues and implement solutions
- Train end-users on best practices for cybersecurity and system usage
- Monitor help desk ticket queues and maintain service level agreements (SLAs)
- Contribute to IT infrastructure improvements through feedback and innovation
Qualifications
- 2+ years of experience in IT help desk support or technical support roles
- Proficiency with Windows OS, Active Directory, and remote access tools (e.g., TeamViewer, RDP)
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Excellent written and verbal communication abilities with customer-focused mindset
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Zendesk) and asset management
- Ability to work independently with minimal supervision in remote environment
- Valid driver's license and reliable transportation for occasional on-site support