Job Description
Join our dynamic team as a Remote Help Desk Support Specialist in Toledo, OH! We're seeking a tech-savvy professional to deliver exceptional customer service and technical support to our growing client base. Enjoy the flexibility of remote work while making a tangible impact in a collaborative environment. What we offer: Competitive salary, comprehensive benefits package, professional development opportunities, and a supportive culture that values innovation and work-life balance.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application errors
- Document all interactions using ticketing systems (Jira/ServiceNow)
- Escalate complex issues to senior engineers with detailed documentation
- Conduct virtual training sessions for end-users on new technologies
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Microsoft 365, and remote support tools
- Exceptional problem-solving and communication skills
- Experience with ticketing systems and ITSM methodologies
- Ability to work independently with minimal supervision
- Strong analytical skills and attention to detail