Job Description
Join Coastal Tech Solutions as a Remote Help Desk Specialist and become the hero behind our seamless IT operations! We're seeking a tech-savvy professional to deliver exceptional remote support to our clients across Virginia Beach and beyond. With 100% remote flexibility, you'll troubleshoot complex issues, optimize system performance, and drive user satisfaction through proactive communication. Our collaborative culture values innovation and growth, offering competitive benefits and opportunities to advance your IT career while making tangible impact.
Responsibilities
- Provide Tier 1-2 remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Manage service tickets using ServiceNow with SLA adherence and accurate documentation
- Deploy and configure Windows/macOS workstations and cloud applications (O365, Azure)
- Conduct user training sessions and create technical knowledge base articles
- Collaborate with network and security teams on incident escalation and resolution
- Monitor system health using SolarWinds and proactively address potential issues
Qualifications
- 3+ years of remote help desk or desktop support experience
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Windows 10/11, macOS, and cloud platforms (Azure/O365)
- Expertise in troubleshooting VPN, Active Directory, and endpoint security tools
- Exceptional communication skills with ability to translate technical concepts
- Experience with service management tools (ServiceNow, Jira) and remote access tools
- Strong problem-solving skills with ability to work independently in remote environment
- Associates degree in IT or related field preferred