Job Description
Join our dynamic team as a Remote-Friendly Help Desk Support Specialist in Toledo, OH! We're seeking a tech-savvy professional to deliver exceptional customer service while troubleshooting hardware, software, and network issues. Enjoy flexible remote work options with occasional on-site collaboration at our state-of-the-art Toledo facility. This role offers growth opportunities in IT infrastructure and cybersecurity within a collaborative, forward-thinking environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and cloud applications
- Manage IT ticketing systems (ServiceNow/Jira) with SLA adherence
- Document solutions in knowledge base and conduct user training sessions
- Collaborate with network/security teams on incident escalation and preventative maintenance
- Deploy and configure end-user devices (laptops, peripherals, VoIP)
Qualifications
- 3+ years in IT help desk or desktop support role
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Experience with remote support tools (TeamViewer/AnyConnect)
- Strong written/verbal communication with customer service focus
- Ability to work independently in remote environment
- Basic networking knowledge (TCP/IP, DNS, DHCP)