Job Description
Join our award-winning IT support team in Pittsburgh with 100% remote flexibility! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our global workforce. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values work-life balance. Remote work options available for qualified candidates.
Our ideal candidate thrives in fast-paced environments and possesses strong problem-solving skills. You'll be the first point of contact for resolving technical issues, ensuring seamless operations across our organization. If you're ready to elevate your career in a forward-thinking company, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Manage service tickets using JIRA and document solutions in knowledge base
- Collaborate with cross-functional teams to escalate complex technical issues
- Conduct remote troubleshooting for Windows/macOS environments
- Train users on new software implementations and security protocols
- Monitor system performance and proactively address potential disruptions
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency with Windows 10/11, macOS, and Microsoft Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications: CompTIA A+ or equivalent experience preferred
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, JIRA, or Zendesk)
- Ability to work independently with minimal supervision
- US citizenship or valid work authorization required