Job Description
Launch your IT career with TechSolve Solutions! We're seeking motivated individuals for our Part-Time IT Support Trainee program in Portland, OR. This hands-on role offers comprehensive training in hardware/software troubleshooting, network administration, and customer service excellence. Join our innovative team and gain real-world experience while supporting diverse clients across the Pacific Northwest. Perfect for students or career-changers seeking flexible hours and growth opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktops, laptops, and peripherals
- Assist with network setup, security protocols, and system backups
- Document incidents, resolutions, and knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training on IT systems and best practices
- Support office technology including printers, AV equipment, and mobile devices
Qualifications
- High school diploma or equivalent; pursuing college degree in IT preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid driver's license and reliable transportation
- CompTIA A+ certification or equivalent experience a plus
- Excellent written and verbal communication abilities
- Availability for 20-30 hours/week including occasional weekends