Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Portland, OR! We provide all necessary equipment including laptops, monitors, and peripherals—no need to bring your own. This role offers hybrid work flexibility (3 days in-office/2 remote) with opportunities for career growth in a collaborative environment.
We're seeking a customer-focused professional to deliver exceptional technical support to 200+ users across our growing organization. You'll troubleshoot hardware/software issues, deploy new equipment, and maintain our service desk operations. Enjoy competitive benefits including health insurance, 401k matching, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure company-provided laptops, monitors, and peripherals
- Manage service desk tickets via Zendesk with 95% SLA adherence
- Document procedures and create technical knowledge base articles
- Collaborate with network/security teams on complex incident resolution
- Train users on new equipment and software deployments
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent technical certification required
- Proficient in Active Directory, Office 365, and endpoint management tools
- Experience with hardware deployment lifecycle (imaging, imaging, staging)
- Strong written/verbal communication skills
- Ability to work independently and in cross-functional teams
- Knowledge of ITIL service management principles preferred