Job Description
Join our dynamic team as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about learning IT infrastructure, troubleshooting, and customer service. This hands-on role offers mentorship from senior technicians while you gain real-world experience in network administration, hardware/software diagnostics, and help desk operations. Perfect for students or career changers looking to build technical expertise in a supportive environment. Why Join Us? Flexible scheduling, growth opportunities, and industry certifications upon completion. Apply today to transform your potential into professional expertise!
Responsibilities
- Diagnose and resolve hardware/software issues across desktops and mobile devices
- Provide Tier 1 support for internal/external users via phone, email, and chat
- Assist with network setup, security protocols, and system maintenance
- Document technical procedures and create user knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Perform system backups, updates, and patch management
- Train end-users on new software and security best practices
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS) and hardware components
- Strong problem-solving and communication skills
- Customer service experience with ability to explain technical concepts simply
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation