Job Description
Join TechSolutions Inc. as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our diverse client base. This hands-on role offers comprehensive training in network infrastructure, hardware troubleshooting, and cybersecurity best practices. Perfect for students or career changers seeking flexible hours while gaining industry-recognized certifications. Work alongside our expert team in a collaborative environment that values continuous learning and innovation.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network setup, security protocols, and data backup procedures
- Document technical issues and resolutions using ticketing systems
- Train users on software applications and system best practices
- Collaborate with senior technicians on complex technical escalations
- Participate in regular technology workshops and certification programs
Qualifications
- High school diploma or equivalent; pursuing CompTIA A+ or similar certification
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience for technical guidance
- Ability to work flexible hours including occasional evenings/weekends
- Valid driver's license and reliable transportation for on-site support
- Basic familiarity with Microsoft Office 365 suite