Job Description
Join InnovateTech Solutions as a Help Desk Specialist where we provide all necessary equipment to excel! We're seeking a customer-focused professional to deliver exceptional technical support to our growing team. Enjoy a modern workspace with cutting-edge tools, competitive benefits, and opportunities for growth in Nebraska's capital city. What we offer: Company-issued laptop, peripherals, and software; comprehensive training program; health/dental/vision insurance; 401K match; flexible remote options.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues on company-provided equipment
- Manage inventory and deployment of IT assets across departments
- Create and maintain technical documentation and SOPs
- Collaborate with network and security teams on complex incidents
- Train users on new technologies and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows/macOS and enterprise software (MS365, Jira)
- Strong troubleshooting skills for hardware, networking, and cloud services
- Excellent communication and customer service abilities
- Experience with IT asset management tools (e.g., ServiceNow)
- Ability to lift/move 30 lbs for equipment deployments