Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. You'll receive hands-on training in cutting-edge systems while supporting our Mesa-based clients. This role offers structured mentorship, career growth opportunities, and exposure to enterprise-level infrastructure. Perfect for recent graduates or career changers eager to build technical expertise in a supportive environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with troubleshooting via phone, email, and remote access
- Document incidents and resolutions in ticketing systems
- Install, configure, and maintain desktop/laptop systems
- Collaborate with senior technicians on complex escalations
- Participate in cybersecurity awareness initiatives
- Support office equipment (printers, AV systems, etc.)
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service experience or aptitude
- Valid driver's license (local travel required)
- Willingness to obtain CompTIA A+ certification