Job Description
Join our dynamic team as a Part-Time IT Support Trainee and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing emerging tech talent through hands-on training and mentorship. This hybrid role (20-25 hours/week) offers the perfect opportunity to gain real-world experience in enterprise IT environments while developing essential troubleshooting and customer service skills. You'll work alongside senior engineers to resolve technical issues, deploy hardware/software, and optimize network systems. Our comprehensive onboarding program includes certification preparation and personalized growth plans. If you're passionate about technology and eager to learn, this is your gateway to a thriving IT career in St. Louis' booming tech sector.
Responsibilities
- Diagnose and resolve hardware/software issues for internal users
- Install and configure computer systems, printers, and network devices
- Document technical procedures and maintain accurate ticket logs
- Provide frontline customer support via phone, email, and in-person
- Assist with cybersecurity protocols and data backup processes
- Participate in system upgrades and asset inventory management
- Collaborate with senior IT staff on special projects
Qualifications
- High school diploma or equivalent; pursuing A+/Network+ certification preferred
- Basic knowledge of Windows/macOS, networking fundamentals, and security concepts
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills with customer service mindset
- Ability to work independently and collaboratively in team environments
- Valid driver's license and reliable transportation
- Flexibility to work occasional evenings/weekends for system maintenance
- Passion for continuous learning and technology trends