Job Description
Join our dynamic team as a Part-Time IT Support Trainee in Laredo, TX! This entry-level role offers hands-on experience in troubleshooting, system administration, and customer support. Perfect for tech enthusiasts eager to launch their IT career while balancing other commitments. Enjoy flexible scheduling, mentorship from senior engineers, and opportunities for certification growth. Apply today and transform your passion for technology into a professional career!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with desktop/laptop setup, configuration, and maintenance
- Respond to helpdesk tickets via phone, email, and chat
- Document incidents and resolutions in ITSM systems
- Install and configure operating systems and applications
- Collaborate with team on cybersecurity best practices
- Participate in IT asset inventory and management
Qualifications
- High school diploma or equivalent (AAS/IT preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Customer service orientation and communication skills
- Ability to troubleshoot hardware and software issues
- Valid driver's license and reliable transportation
- CompTIA A+ or similar certification (a plus)