Job Description
Tampa Tech Solutions is seeking a dedicated and detail-oriented Part-Time Help Desk Support Specialist to join our dynamic team in Tampa, FL. If you have a passion for technology and a knack for solving problems, we want to hear from you.
In this role, you will serve as the first line of support for our employees, ensuring smooth IT operations and user satisfaction. We offer a flexible schedule, competitive pay, and a collaborative work environment.
Ready to kickstart your career in IT support? Apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Troubleshoot and resolve connectivity, printer, and peripheral device problems efficiently.
- Manage and track incoming support tickets using our Help Desk software (e.g., Zendesk or ServiceNow).
- Assist with user account management, including password resets and access rights.
- Perform routine hardware installations, upgrades, and maintenance.
- Document technical issues and solutions in the knowledge base for future reference.
- Collaborate with the IT team to improve support processes and user experience.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or equivalent experience preferred.
- 1-2 years of experience in IT support or a related technical field.
- Strong knowledge of Microsoft Office Suite, Windows operating systems, and basic networking concepts.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Availability for part-time hours (e.g., 20-25 hours per week).