Job Description
Are you a tech-savvy troubleshooter looking for a flexible schedule in the heart of Silicon Valley? Nexus Innovations is seeking a highly motivated Part-Time Help Desk Support Specialist to join our dynamic IT team. If you thrive in a fast-paced environment and enjoy solving complex technical problems for diverse users, we want to hear from you.
As a part-time member of our team, you will play a critical role in maintaining our high standards of technical excellence and employee satisfaction. We offer a hybrid-friendly environment and competitive pay for qualified candidates.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for internal staff and clients.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently and accurately.
- Manage and update the help desk ticketing system (ServiceNow/Jira) to ensure timely resolution of issues.
- Perform regular maintenance and configuration of end-user devices, including laptops, printers, and mobile phones.
- Assist with the onboarding process for new employees, setting up workstations and accounts.
- Document all support interactions and resolutions in our knowledge base.
- Escalate complex issues to senior engineers while keeping users informed of progress.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Minimum 1-2 years of experience in a Help Desk, IT Support, or Customer Service role.
- Strong knowledge of Microsoft Windows and macOS operating systems.
- Familiarity with cloud services (Google Workspace, Microsoft 365) and troubleshooting protocols.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Experience with ticketing systems is a plus.