Job Description
Join Our Dynamic Team
Apex Tech Support Solutions is seeking a highly motivated and detail-oriented Part-Time Help Desk Support Specialist to join our Minneapolis team. In this role, you will be the first point of contact for our employees, ensuring they have the technical support they need to succeed. We offer a flexible schedule and a collaborative work environment where your technical skills will be valued.
Why Apply?
- Competitive hourly rate ($20-$28/hr).
- Flexible part-time hours to accommodate your lifestyle.
- Opportunity for professional growth in a growing IT department.
Responsibilities
- Tier 1 Technical Support: Provide exceptional remote and in-person support for hardware and software issues via phone, email, and ticketing systems.
- Incident Resolution: Troubleshoot and resolve common IT problems including printer malfunctions, password resets, software installation, and network connectivity.
- Hardware Management: Assist in the setup, configuration, and maintenance of laptops, desktops, peripherals, and mobile devices.
- Documentation: Maintain accurate and up-to-date records of all incidents, resolutions, and technical configurations in the CRM system.
- User Training: Offer guidance to staff on best practices for IT security and software usage.
- Asset Management: Assist in the tracking of IT assets and inventory control.
Qualifications
- Education: High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Experience: 1-3 years of professional experience in a Help Desk or IT Support role.
- Technical Proficiency: Strong working knowledge of Microsoft Windows, Microsoft Office Suite, and Active Directory concepts.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to diagnose root causes of technical issues and implement effective solutions.
- Availability: Must be available to work evenings and weekends as required to support business operations.