Job Description
Are you a tech-savvy problem solver looking for a flexible work-life balance in sunny Irvine? Apex Tech Solutions is currently hiring a Part-Time Help Desk Support Specialist to join our innovative team.
In this role, you will be the first line of defense for our employees, resolving technical issues efficiently while maintaining a positive user experience. We offer a hybrid-friendly environment, competitive pay, and opportunities for professional growth within a leading technology firm.
Why Join Us?
- Competitive hourly rate ($22 - $35/hr).
- Flexible part-time schedule.
- Modern office amenities in Irvine.
- Opportunity to work with cutting-edge technology.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and peripheral devices.
- Ticket Management: Log, track, and manage IT service tickets through our help desk system with high accuracy and speed.
- User Support: Provide exceptional remote and on-site technical support to staff, including password resets, account setup, and application installation.
- Network Assistance: Assist in troubleshooting basic network connectivity issues and ensuring smooth operation of office IT infrastructure.
- Documentation: Maintain up-to-date records of incidents, resolutions, and technical procedures.
Qualifications
- Education: High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- Experience: 1-2 years of experience in a Help Desk or IT Support role.
- Technical Skills: Proficiency in Windows 10/11 and Microsoft Office Suite; familiarity with Mac OS is a plus.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Ability to troubleshoot complex issues independently and think critically under pressure.