Job Description
Are you a passionate tech enthusiast looking for a flexible role that fits your lifestyle? Acme IT Solutions is seeking a dedicated Part-Time Help Desk Support Specialist to join our growing team in Baton Rouge, Louisiana.
We are looking for a problem-solver who thrives in a fast-paced environment and enjoys helping colleagues navigate the digital landscape. In this role, you will serve as the first line of defense for IT support, ensuring our team remains productive and connected.
Why Join Us?
- Flexible part-time schedule (20-25 hours per week).
- Competitive hourly wage.
- Opportunity to expand your technical skillset.
- Supportive and collaborative work environment.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person interactions.
- Troubleshoot hardware and software issues, including printers, laptops, and network connectivity.
- Log and track all help desk requests using our ticketing system.
- Install, configure, and maintain computer systems and peripherals.
- Assist in the onboarding process for new hires by setting up their workstations.
- Escalate complex technical issues to senior IT staff when necessary.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- 1+ years of experience in a help desk or technical support role.
- Strong understanding of Windows 10/11 and macOS operating systems.
- Excellent customer service and communication skills.
- Ability to work independently and manage time effectively.
- Basic knowledge of networking concepts (TCP/IP, DNS).