Job Description
We are seeking a skilled and patient Part-Time Help Desk Support Specialist to join our dynamic team in Arlington, TX. If you have a passion for technology and enjoy solving complex problems with simple solutions, we want to hear from you. This role offers a fantastic opportunity to work in a flexible environment while supporting a diverse range of internal users.
As a key member of our IT department, you will be the bridge between our team and technology. We pride ourselves on our collaborative culture and our commitment to keeping our systems running at peak performance. You will have the chance to work with modern tools and contribute directly to the efficiency of our daily operations.
Why Join Us?
- Flexible scheduling for work-life balance.
- Competitive hourly rate in a thriving tech hub.
- Opportunity for professional growth and certification support.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, troubleshooting hardware and software issues.
- Manage and respond to help desk tickets in a timely manner using our ServiceNow platform.
- Assist with the setup, configuration, and maintenance of workstations, printers, and peripherals.
- Perform routine system updates, patch management, and security checks to ensure network integrity.
- Document all technical issues, resolutions, and standard operating procedures (SOPs) in our knowledge base.
- Collaborate with the IT team to identify trends in technical issues and propose preventative solutions.
- Conduct onboarding sessions for new hires to ensure they have the necessary tools and training.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in a help desk or technical support role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Windows 10/11 operating systems.
- Strong understanding of computer networking concepts, printers, and basic hardware components.
- Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Available for a part-time schedule, including some evenings or weekends as required.