Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Philadelphia! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues efficiently. This role offers flexible hours while making a tangible impact on our organization's daily operations. If you're passionate about technology and helping others thrive in digital environments, apply today!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Troubleshoot and resolve user problems with Windows/macOS, Microsoft Office, and business applications
- Document incidents, solutions, and asset information using ITSM tools
- Collaborate with senior technicians on complex system issues
- Install and configure new equipment and peripherals
- Conduct user training on IT systems and best practices
Qualifications
- 1+ years of experience in technical support or help desk environment
- CompTIA A+ or similar IT certification preferred
- Proficiency with Windows/macOS, Active Directory, and Office 365
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid Pennsylvania driver's license for occasional site visits