Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our Houston office. This flexible role (20-25 hrs/week) offers competitive pay, growth opportunities, and the chance to work with cutting-edge technology. If you're passionate about solving technical challenges and empowering users, apply today to become an integral part of our innovation-driven culture.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT incidents and solutions in ticketing systems
- Provide user training on standard applications and security protocols
- Collaborate with IT team on network infrastructure projects
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and cloud platforms
- Strong troubleshooting skills for network connectivity and hardware issues
- Excellent verbal/written communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work flexible hours including some evenings/weekends
- Valid Texas driver's license (occasional on-site support required)