Job Description
Join our dynamic team as a Help Desk Support Specialist in Irvine, CA! We're urgently seeking a customer-focused professional to deliver exceptional technical support across our organization. This role is your gateway to a thriving career in IT within one of California's most innovative tech hubs. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide first-line technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all incidents, resolutions, and knowledge base articles in ITSM systems
- Collaborate with Tier 2/3 teams on complex escalations and service improvements
- Deploy and configure new devices following company standards
- Conduct user training on security protocols and best practices
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic and troubleshooting skills for both hardware/software
- Excellent communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow/Jira preferred)
- CCNA or Network+ certification strongly preferred