Job Description
Join TechSolutions Inc.'s dynamic IT team as a Part-Time Help Desk Support Specialist in St. Louis! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our reputation for innovation and reliability. This flexible role (20-25 hours/week) offers competitive compensation and the opportunity to work with cutting-edge technology in a collaborative environment.
As a key member of our support division, you'll be the first point of contact for resolving technical issues across our diverse client base. We value problem-solvers who combine technical expertise with outstanding communication skills to deliver seamless user experiences. If you're passionate about technology and helping others, this is your chance to grow with a company that invests in its people.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Diagnose and resolve user problems efficiently using ticketing systems and knowledge base resources
- Install, configure, and maintain desktop/laptop systems and peripheral equipment
- Create and maintain detailed documentation of technical issues and resolutions
- Collaborate with senior IT staff on complex system outages and security incidents
- Deliver user training on new software implementations and best practices
- Monitor system performance and proactively identify potential technical risks
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Google IT Support Professional)
- 1+ years of experience in technical support or help desk environment
- Proficiency in Windows OS, Microsoft Office 365, and basic networking concepts
- Strong diagnostic skills with ability to troubleshoot hardware/software issues
- Excellent written and verbal communication abilities with customer-focused mindset
- Familiarity with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to work independently while collaborating effectively in team settings
- CompTIA Security+ certification preferred (or willingness to obtain within 6 months)