Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This flexible role offers the perfect opportunity to grow your IT career while enjoying Florida's vibrant lifestyle. If you're passionate about problem-solving and thrive in collaborative environments, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote and in-person technical support to 100+ employees
- Manage service tickets using Jira and document resolutions
- Deploy and configure new workstations and peripherals
- Conduct security awareness training for staff
- Collaborate with network team on system upgrades
- Maintain asset inventory and software licensing
Qualifications
- 1+ years of help desk or IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficient in Active Directory, Office 365, and VPNs
- Strong troubleshooting skills for PC/MAC environments
- Excellent written and verbal communication
- Ability to lift 30lbs for equipment handling
- Available 20-30 hours/week with flexible scheduling