Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Wichita! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our company's digital infrastructure. This flexible role offers the perfect opportunity to sharpen your troubleshooting skills in a collaborative environment.
At TechSolutions Inc., we value innovation and customer-centricity. You'll be the first point of contact for resolving technical issues across our organization, ensuring seamless operations while growing your expertise in cutting-edge technologies.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and solutions in our ticketing system
- Train end-users on software applications and security protocols
- Collaborate with IT team on network and system maintenance projects
- Monitor system performance and recommend improvements
- Manage inventory of IT assets and equipment
Qualifications
- 1+ years of technical support experience or relevant education
- Proficiency with Windows/macOS operating systems
- Strong knowledge of network fundamentals and connectivity
- Excellent communication and customer service skills
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently and prioritize tasks
- Valid Kansas driver's license (for occasional on-site support)