Job Description
Join our dynamic IT team in Colorado Springs as a Help Desk Support Specialist and kickstart your career with a $3,000 sign-on bonus! We're seeking a customer-focused tech enthusiast to deliver exceptional support to our growing client base. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems with Windows/macOS systems and productivity applications
- Document all incidents, resolutions, and asset updates in ITSM software
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct new hire equipment setups and basic security training
- Monitor ticket queues to maintain SLA compliance and user satisfaction
Qualifications
- 1-2 years of IT support experience or relevant internship
- CompTIA A+ or equivalent certification preferred
- Proficiency in troubleshooting Windows, macOS, and Microsoft Office 365
- Strong customer service skills with ability to remain calm under pressure
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Valid driver's license for occasional on-site visits