Job Description
Join our award-winning IT team as a Part-Time Help Desk Support Specialist in Houston! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This flexible role offers remote work options with occasional on-site duties at our state-of-the-art facility. Enjoy competitive compensation, professional development opportunities, and a collaborative culture that values innovation. Perfect for students, career changers, or experienced technicians seeking work-life balance.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for 50+ daily user inquiries
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document all tickets in ServiceNow with detailed troubleshooting steps and resolution times
- Deploy and configure new equipment including laptops, peripherals, and mobile devices
- Conduct security awareness training for new hires during onboarding
- Collaborate with senior engineers on escalated technical issues and system updates
- Maintain inventory of IT assets and process equipment requests
Qualifications
- 1+ years of help desk support experience in Windows environments
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency in Active Directory, VPN setup, and cloud applications
- Excellent written/verbal communication skills with customer service focus
- Ability to work independently with minimal supervision in remote setting
- Available 20-25 hours/week including weekday evenings and occasional Saturdays
- Valid Texas driver's license for occasional equipment transport
- Experience with ITIL processes preferred