Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Phoenix, AZ! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining flexible work hours. This role offers competitive pay, growth opportunities, and the chance to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for hardware/software issues
- Troubleshoot Windows/macOS systems, network connectivity, and peripheral devices
- Manage Active Directory accounts, permissions, and security protocols
- Document incidents, solutions, and asset management in ServiceNow
- Collaborate with senior engineers on complex escalations
- Train users on security best practices and software updates
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and VPN solutions
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed