Job Description
We are seeking a highly motivated and detail-oriented Part-Time Help Desk Support Specialist to join our dynamic team in Columbus, OH. If you have a passion for technology and a knack for solving problems, we want to hear from you.
As a Help Desk Support Specialist, you will be the first line of defense for our internal and external clients, ensuring they have the technical support needed to succeed. We offer a flexible work schedule, a collaborative environment, and the opportunity to work with cutting-edge technology.
Responsibilities
- Provide exceptional Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Troubleshoot and resolve network connectivity problems, printer failures, and operating system errors.
- Install, configure, and maintain workstations, peripherals, and mobile devices.
- Maintain accurate and up-to-date documentation of all support tickets and incidents.
- Collaborate with senior IT staff to escalate complex technical issues and implement solutions.
- Assist with software deployment, patch management, and security updates.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- 1-2 years of experience in a help desk or technical support role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office Suite, and troubleshooting methodologies.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours, including some evenings or weekends as required.
- Strong customer service orientation with a problem-solving mindset.