Job Description
Are you a technical problem-solver with a passion for empowering users? Apex IT Solutions is currently seeking a dedicated Part-Time Help Desk Support Specialist to join our growing team in Washington, DC.
In this role, you will serve as the primary point of contact for internal employees, resolving technical inquiries and ensuring seamless IT operations. We pride ourselves on our collaborative culture and offer a flexible schedule that accommodates work-life balance while maintaining high service standards.
Why Join Us?
- Flexible part-time hours designed to fit your schedule.
- Competitive hourly rate within the DC area market.
- Opportunity to work with modern technology stack.
- Professional development and growth potential.
Responsibilities
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users in a timely and professional manner.
- Provide Level 1 and Level 2 technical support via phone, email, and remote access tools.
- Assist with the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- Log and track all help desk tickets and incidents accurately in our ticketing system.
- Conduct routine system updates, patch management, and basic security checks.
- Collaborate with the IT team to improve internal processes and enhance user experience.
Qualifications
- High School Diploma or equivalent; Associate degree in Computer Science, IT, or related field is preferred.
- Minimum 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows operating systems (10/11) and Microsoft Office Suite.
- Familiarity with Active Directory concepts and basic networking (TCP/IP, DNS).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Flexibility to work occasional evenings or weekends as needed for coverage.