Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Raleigh, NC! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues for our growing client base. Enjoy flexible hours while working in a collaborative environment that values innovation and work-life balance. If you're passionate about technology and helping others thrive in the digital age, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently via phone, email, and chat
- Document all support tickets and maintain accurate incident records
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior technicians on complex technical escalations
- Conduct user training on new software and systems
- Assist with cybersecurity awareness initiatives
Qualifications
- 1+ years of experience in IT help desk or technical support
- Proficiency with Windows OS and Microsoft Office Suite
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification or equivalent experience preferred
- Ability to work independently and manage multiple priorities
- Valid North Carolina driver's license for occasional on-site visits
- Basic networking knowledge (TCP/IP, DNS, DHCP)