Job Description
Join our dynamic team at Pacific Tech Solutions and become the go-to technical hero for Honolulu professionals! We're seeking a passionate Part-Time Help Desk Support Specialist to deliver exceptional IT assistance to our diverse client base. This flexible role offers 20-25 hours per week with competitive compensation and the chance to work with cutting-edge technology in a collaborative environment.
As the first point of contact for technical issues, you'll troubleshoot hardware/software problems, implement solutions, and ensure seamless digital experiences. Perfect for students or career changers seeking hands-on IT experience with growth opportunities into cybersecurity or cloud infrastructure roles.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for desktop/laptop systems
- Diagnose and resolve network connectivity issues, printer malfunctions, and software conflicts
- Install, configure, and maintain Windows/macOS operating systems and productivity suites
- Manage IT asset inventory and document all troubleshooting procedures in knowledge base
- Collaborate with senior engineers on complex security incidents and system upgrades
- Train users on cybersecurity best practices and data protection protocols
- Monitor ticket queues and maintain SLA response times of <2 hours
Qualifications
- 1+ years of help desk or technical support experience (internships accepted)
- CompTIA A+ or Google IT Support Professional certification preferred
- Proficient in Active Directory, Office 365, and remote access tools (TeamViewer/AnyDesk)
- Strong understanding of TCP/IP networking and DNS fundamentals
- Exceptional communication skills with ability to translate technical concepts for non-technical users
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Ability to lift 15 lbs for equipment maintenance and work occasional weekends