Job Description
Join our innovative team as a Part-Time Help Desk Support Specialist in sunny Santa Ana, CA! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This flexible role offers the perfect opportunity to grow your IT career while enjoying work-life balance. As a key member of our IT department, you'll troubleshoot hardware/software issues, implement solutions, and ensure seamless operations for our dynamic team.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and in-person technical support via phone, email, and ticketing systems
- Install, configure, and maintain network equipment and peripherals
- Create and maintain detailed documentation of incidents and resolutions
- Collaborate with IT team on system upgrades and security protocols
- Train users on software applications and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows 10/11, macOS, and mobile OS troubleshooting
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications (CompTIA A+, Google IT Support, or Microsoft 365) preferred
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid California driver's license (for occasional on-site support)