Job Description
Join TechSolve Solutions as a Part-Time Help Desk Support Specialist and become the hero of our team! We're seeking a tech-savvy problem-solver to deliver exceptional customer support while growing your IT career in Arlington's vibrant tech scene. Enjoy flexible hours, collaborative environment, and opportunities to master cutting-edge solutions.
What We Offer:
- Competitive hourly pay + performance incentives
- Comprehensive training on enterprise systems
- Hybrid work schedule (3 days in-office, 2 remote)
- Clear career advancement paths
- Modern equipment and resources
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide tier-1 support via phone, email, and ticketing systems
- Deploy and configure desktop/laptop systems for new hires
- Document incidents, solutions, and knowledge base articles
- Collaborate with senior engineers on complex escalations
- Conduct user training on security protocols and software updates
- Maintain inventory of IT assets and peripherals
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- 1+ years of help desk or technical support experience
- Proficiency in Active Directory, Office 365, and remote tools
- Strong troubleshooting methodology and documentation skills
- Excellent written/verbal communication abilities
- Availability for flexible shifts (including some weekends)
- Valid Texas driver's license for occasional site visits
- CompTIA A+ or equivalent technical certification