Job Description
Join our dynamic team at TechSolutions Inc. as a Part-Time Help Desk Support Specialist in Houston! We're seeking a tech-savvy professional to deliver exceptional user support across diverse IT environments. This role offers flexible hours (20-25 hrs/week) while allowing you to solve complex technical challenges and grow your IT career in one of America's fastest-growing tech hubs.
Why You'll Love Working With Us: Competitive compensation, cutting-edge technology exposure, and a collaborative culture that values innovation. Perfect for students, career-changers, or experienced technicians seeking flexible arrangements.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 50+ daily user inquiries
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Execute device imaging, software deployments, and security patch management across enterprise systems
- Document all incidents, resolutions, and asset changes in ServiceNow ticketing system
- Collaborate with senior engineers on escalated tickets and infrastructure projects
- Conduct new hire onboarding sessions for IT equipment and software access
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 1+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent industry certification preferred
- Expert proficiency in Windows 10/11 troubleshooting and Active Directory
- Strong diagnostic skills for hardware failures and network connectivity issues
- Exceptional written/verbal communication with ability to translate technical concepts
- Familiarity with ServiceNow, Jira, or similar ticketing systems
- Ability to work independently while collaborating with cross-functional teams
- Flexibility to support occasional evening/weekend on-call rotations