Job Description
Join our dynamic IT team at TechFlow Solutions and provide exceptional technical support to clients across the Tampa Bay area. This part-time role offers flexible hours while allowing you to sharpen your troubleshooting skills in a collaborative environment. Perfect for tech enthusiasts seeking work-life balance without compromising career growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage ticket systems (ServiceNow/Jira) with SLA adherence
- Deploy network configurations and security patches
- Train end-users on cybersecurity best practices
- Document solutions in knowledge base for team scalability
- Collaborate with senior engineers on complex escalations
Qualifications
- 1+ years IT help desk experience or relevant certification (CompTIA A+)
- Proficiency in Active Directory, VPN, and remote desktop tools
- Strong customer service skills with conflict resolution ability
- Experience with ticket management systems
- Valid driver's license for occasional on-site support
- CompTIA Network+ preferred