Job Description
Join our dynamic IT team as a Part-Time Help Desk Specialist in sunny Tampa! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges. Enjoy flexible hours while making a real impact on our digital infrastructure. If you're passionate about problem-solving and thrive in collaborative environments, apply today!
Responsibilities
- Provide Tier 1/2 technical support for software, hardware, and network issues
- Diagnose and resolve desktop/laptop problems via remote and on-site assistance
- Manage ticketing systems (e.g., ServiceNow, Jira) with detailed documentation
- Train users on cybersecurity best practices and company systems
- Collaborate with senior IT staff on complex infrastructure projects
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication and customer service abilities
- Ability to work flexible hours including occasional evenings/weekends