Job Description
Join our dynamic IT team in Corpus Christi as a Help Desk Support Specialist! You'll be the first point of contact for resolving technical issues, ensuring seamless operations for our clients. We offer competitive compensation, growth opportunities, and a collaborative environment. Apply today to start your career in tech support!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure computer systems, networks, and peripherals
- Document technical issues and solutions in ticketing systems
- Train end-users on software applications and best practices
- Collaborate with senior technicians on complex troubleshooting
- Monitor system performance and proactively address vulnerabilities
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1+ years of technical support experience
- Proficiency with Windows OS, Microsoft Office Suite, and networking basics
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ certification preferred