Job Description
Join our dynamic IT team as a Part-Time Help Desk Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining a flexible schedule. This role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technology in a collaborative environment. If you're passionate about solving technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Troubleshoot and resolve user problems efficiently via ticketing systems and phone support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, solutions, and asset inventory in ITSM platforms
- Collaborate with IT team to implement security protocols and system updates
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of technical support experience or relevant IT certification
- Proficiency in Windows OS, Microsoft Office 365, and basic networking concepts
- Strong diagnostic and problem-solving abilities with customer service focus
- Experience with ticketing systems (e.g., Jira, ServiceNow) and remote support tools
- Excellent communication skills and ability to explain technical concepts clearly
- CompTIA A+ or equivalent certification preferred
- Ability to work flexible hours including evenings/weekends as needed