Job Description
Are you a tech-savvy problem solver looking to make a tangible impact? Apex Digital Solutions is seeking a highly motivated Help Desk Support Specialist to join our dynamic team in Denver, Colorado. We pride ourselves on delivering exceptional IT services to our clients, and we need someone with a passion for technology and a commitment to excellence.
In this Direct Hire role, you will be the first point of contact for our internal and external clients, ensuring seamless technical operations. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment where your skills will truly shine.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop to end-users.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and track all IT service requests and incidents using our ticketing system (ServiceNow/Jira).
- Install, configure, and maintain computer systems, printers, and peripherals.
- Collaborate with the IT team to resolve complex technical problems and implement software updates.
- Maintain accurate documentation of incidents, resolutions, and standard operating procedures.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows operating systems (10/11) and Microsoft Office Suite.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to prioritize tasks and manage multiple tickets simultaneously.
- Certifications such as CompTIA A+ or ITIL Foundation are a plus.