Job Description
Join TechSolutions Pro's dynamic IT team as a Part-Time Help Desk Specialist in Baton Rouge! We're seeking a tech-savvy professional to deliver exceptional support to our clients across Louisiana. This flexible role offers 20-25 hours weekly with competitive pay and opportunities for growth in a collaborative environment.
Why Apply?
• Flexible schedule with remote options
• Industry-leading training and certifications
• Career advancement pathways
• Supportive team culture focused on innovation
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Troubleshoot hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all interactions in ITSM systems with detailed ticket resolution notes
- Deploy and configure end-user devices (laptops, printers, peripherals)
- Collaborate with senior engineers on complex escalations
- Maintain knowledge base articles and troubleshooting guides
- Conduct quarterly IT security awareness training for staff
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification (or equivalent)
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic skills with hardware/software troubleshooting
- Excellent communication and customer service abilities
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to work independently and prioritize tasks
- Valid Louisiana driver's license for occasional on-site visits